We offer refund, no questions asked.
Customers can ask for a refund, only after completing level 1 i.e 12 classes of the course. If a customer wants to discontinue after the first level, a 100% refund will be given only if the student is having 80% attendance and has submitted all the assignments on time. We refund on a pro-rata basis. For Example, If the Customer has purchased 60 classes and post 12 classes customer feels to discontinue the course then Swaadhi will refund the fees for the rest of the 48 classes. All our teachers are certified and meet international quality standards. A refund cannot be asked on the grounds of the non-availability of the same teacher who took the demo. They shall be allocated according to slots and availability.
Steps to initiate Refund
- Customers first contact the operation manager to initiate the refund process.
- Secondly, customers are required to drop an email at firstname.lastname@example.org with their customer id specifying the reason for discontinuation.
The Process will take a maximum of 30 business days.
The charge deduction will be 10% of the total amount refunded as there are charges of the payment gateway and forex involved. This will be borne by the customer. Suppose the refund amount is $900 and the amount credited will be $810. Also, this amount is liable to the currency exchange rate.
Late or missing Refunds
If a customer does not receive a refund within 30 business days, first re-check with your bank. If still not received, please contact us at email@example.com
Questions about the Refund & Cancellations should be sent to us at firstname.lastname@example.org.
Last updated: 01/02/2023